Petro 49

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Team,
Petro 49 has requested an amplified SLA that includes priority attention to trouble tickets that get submitted by them.

Beginning December 1, 2015 the following changes for Petro 49 will be in effect:

. Petro 49 issues are high priority – strive to monitor help desk and pay special attention to Petro 49 tickets.
. A guaranteed response from PRX within 30 minutes – Not all issues can be resolved within a 30 minute window, but please make your best effort to inform Petro 49 that the call/ticket was received and is being worked on, and/or provide additional details as needed.
. Weekend help desk monitoring – Sarah will be covering this for the most part; if she is unable to cover additional arrangements will be made.

Please let me know if you have any questions or concerns.

Thank you,

Patti Pando
Operations Manager
(480) 464-6053

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Team,

Petro 49 has requested an amplified SLA th=
at includes priority attention to trouble tickets that get submitted by the=
m.

 

Beginning December 1, 2015 the following changes for Petro 49 will be=
in effect:

 

·&=
nbsp;       
Petro 49 issues are high priority – strive to monitor help desk a=
nd pay special attention to Petro 49 tickets.

· &n=
bsp;      
A g=
uaranteed response from PRX within 30 minutes – Not all issues can be=
resolved within a 30 minute window, but please make your best effort to in=
form Petro 49 that the call/ticket was received and is being worked on, and=
/or provide additional details as needed.

·  &=
nbsp;     
Weekend =
help desk monitoring – Sarah will be covering this for the most part;=
if she is unable to cover additional arrangements will be made.

 

Please =
let me know if you have any questions or concerns.

 

Thank you,

 

Patti P=
ando

Operations Manager

(480) 464-6053

 

=

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